Part-time Contact Center Representative

Overview

WECU is seeking a part-time Contact Center Representative to join our team located in Bellingham, WA. The shift for this position is Monday through Friday from 11:00 am to 5:00 pm or 12:00 pm to 6:00 pm, with a rotating shift on Saturday from 9:00 am to 1:00 pm.

To learn more about WECU employment and apply, please visit www.wecu.com/careers-at-wecu

Date Posted
Position
Part-Time

KEY RESPONSIBILITIES
– Provide the highest quality of service, treating each person professionally – with warmth, courtesy and respect, cross-sell additional services, and make a personal effort to make members feel they belong and are important to the credit union.
– Employ sound judgment, maintains knowledge of and, use decision-making skills, adhere to all standards on internal and external policies and procedures and applicable regulations.
– Respond and transact to members’ basic inquiries regarding the operation of accounts, access to services, account usage charges, interest rates on savings and loan products, resolve account discrepancies, and assist members to make the most effective use of services offered by WECU.
– Execute basic member communication through email, DocuSign and mail within appropriate guidelines. Forward necessary correspondence to other departments and ensure that the other departments comply with the established guidelines.
– Provide basic support for members that need assistance with online banking, mobile banking, and bill pay.
– May assist in the training of new Contact Center Representatives as a Contact Center Representatives mentor.
– Interview members to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit in order in increase the member relationship. Refer members for other WECU financial services to ensure member satisfaction and consistently meet increased referral goals. Assist in sales and member service promotional efforts.

EDUCATION AND EXPERIENCE:
– High school diploma or general education degree (GED); plus 3-12 months’ related experience and/or training or equivalent combination of education and experience.
– Relevant training in a credit union, bank or other financial institution is preferred but not required.
– Experience using Microsoft Word, Excel, and Outlook

ABOUT WECU

WECU is a not-for-profit financial cooperative where members are encouraged to save and borrow responsibly at fair and competitive rates. Headquartered in Bellingham, WA, WECU has over 130,000 members and over $2.0 billion in assets.

It is WECU’s mission to make a meaningful difference in the lives of our members. We strive to treat both members and staff with honesty and integrity and to be a socially responsible part of our community. WECU also endeavors to be an employer of choice.

WECU is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.  We make employment decisions on the basis of merit and qualifications, and seek to have the best qualified person in every job. WECU policy prohibits discrimination on the basis of race, color, religion, creed, sex, gender, sexual orientation, gender identity, marital status, age, national origin or ancestry, physical or mental disability, veteran status, genetic characteristics or information, or any other consideration made unlawful by federal, state or local laws. 

To apply for this job email your details to alycia.hawkins@wecu.com

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